1. Returns

At Dambulu Aushadha Ayurvedic Pvt Ltd, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a return policy under the following conditions:

• Returns must be initiated within [X] days of receiving the product.

• The product must be unused, unopened, and in its original packaging.

• The item must be in the same condition as received, with all seals, labels, and accessories intact.

• A valid proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact our customer service team at [Your Contact Email] with your order details and reason for return. We will guide you through the return process.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within [X] business days, and the amount will be credited back to your original payment method.

Please note:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund amount.

• If your return is rejected due to not meeting our return criteria, we will notify you, and the product can be sent back to you at your expense.

3. Exchanges

We only replace items if they are defective or damaged. If you received a faulty or damaged item, please contact us within [X] days of receiving the product, providing clear photos of the damage. Once verified, we will send you a replacement product or offer a refund based on availability.

4. Non-Returnable & Non-Refundable Items

Certain products cannot be returned or refunded due to health and safety concerns. These include:

• Ayurvedic and herbal supplements once opened.

• Personal care and hygiene products.

• Perishable goods such as food, drinks, or other consumables.

• Gift cards or promotional items.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account or payment provider.

2. Contact your credit card company or bank, as processing times may vary.

3. If you still have not received your refund, reach out to us at [Your Contact Email] for assistance.

6. Shipping Returns

If you need to return your product, you will be responsible for the shipping costs unless the item was received in a damaged or defective condition. We recommend using a trackable shipping service to ensure safe return delivery.

7. Contact Us

For any further questions or concerns regarding our Refund and Returns Policy, please contact us at:

• Email: info@dambuluayurvedic.lk

• Phone: 074 410 46 49

• Address: No 68N, Gammana Watta Road, 1st Lane, Mavithara, Piliyandala, Sri Lanka

We value our customers and strive to ensure a smooth shopping experience. Thank you for choosing Dambulu Aushadha Ayurvedic Pvt Ltd!